Risk Management Solutions

All Altea customers receive the Essential Package free of charge. Benefits include:

• 24/7 access to medico-legal advice.
• A dedicated complaint response service.
• A news feed covering the biggest stories in your sector as they happen
• In-depth analysis and thought leadership of the latest key legal, regulatory and governance developments.
• Access to AlteaTalks, our programme of podcasts in which we analyse the hot risk management topics of the day with a guest expert in the field.

A tailored package of sector-specific services for the exclusive benefit of membership organisations, groups of specialist providers and Managing General Agents (MGAs). Benefits include access to:

• Our sector-specific thoughtful “how to” guides.
• Thought leadership and commentary on the hot topics and issues in your sector.
• Podcasts, webinars and seminars with our expert clinical panel in your sector, and
• A rolling programme of tailored medico-legal training.

Our premium paid-for package includes an initial 1:1 review with our expert team within the first 6 weeks of policy inception to assess the guidance, coaching and support package that will be of the greatest benefit to your individual business, sector and clients, followed by delivery of a tailored programme of risk management services over the course of the policy period.  Our menu of available modules currently includes:

• Our CQC safe and well-led service including governance and risk management training and reviews.
• Our policy review service.
• Effective complaints handling to support a learning culture.
• Being open and complying with your duty of candour.
• Helping your investigators deliver a gold standard incident investigation and prepare for PSIRF.
• Managing sensitive personal data – safely navigating the minefield of patient confidentiality, access to health records and GDPR.
• Our legal risk support programme covering your key medico-legal risks including effective record keeping, consent, witness statements and inquest support.